Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all transactions made on the Zoom Crowd Services platform (https://zoomservices.in). By completing a transaction on our Platform, you agree to the terms outlined below.

1. Cancellation Policy

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service (credits). After this point, the User may cancel the Transaction unless it has been specifically provided for on the Platform, in which case the cancellation will be subject to the terms mentioned on the Platform.

We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.

1.1 Credit Purchases

• Credit purchases that have not yet been used may be eligible for cancellation. You must request cancellation within 3 (three) days from the date of the Transaction.
• Credits that have already been partially or fully consumed (i.e., used to add participants to meetings) are not eligible for cancellation.
• Scheduled meetings that have not yet started may be cancelled, and the credits will be returned to your account balance.

1.2 How to Cancel

To request a cancellation, please raise a support ticket through the Platform or contact us via our official support channels. Include your transaction reference number and reason for cancellation.

2. Refund Policy

Once you have received the product and/or service, the only event where you can request for a refund is if the product and/or service does not match the description as mentioned on the Platform.

2.1 Eligibility for Refund

• If the service was not delivered as described (e.g., participants were not added to the meeting despite credits being deducted), you are eligible for a full refund of the credits used or the equivalent monetary amount.
• If there was a technical failure on our end that prevented the service from being delivered, a refund or credit restoration will be processed.
• If a double debit or duplicate charge occurred, the excess amount will be refunded.
• Any request for refund must be submitted within 3 (three) days from the date of the Transaction or the date of service delivery, whichever is later.

2.2 Non-Refundable Scenarios

• Credits that have been successfully used to add participants to meetings as described are non-refundable.
• If the meeting was cancelled or ended by the host (User) before participants could join, no refund will be issued for credits already deducted.
• Refunds will not be provided for change of mind after the service has been delivered as described.
• Free credits or promotional credits are non-refundable.

2.3 How to Request a Refund

A User may submit a claim for a refund by raising a support ticket on the Platform, providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required.

Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.

2.4 Refund Processing

• Approved refunds will be processed within 5–7 business days from the date of approval.
• Refunds will be credited back to the original payment method used for the transaction, unless otherwise agreed.
• In some cases, we may offer a credit restoration to your account instead of a monetary refund, subject to your consent.

3. Dispute Resolution

If you are not satisfied with the resolution of your refund or cancellation request, you may escalate the matter by raising a support ticket clearly marked as “Escalation”. We will review escalated cases within 7 business days and provide a final resolution.

4. Contact Us

For any questions regarding this Refund and Cancellation Policy, please contact us through the support ticket system available on the Platform.