Help
Get help with Zoom Participants Services
💬
Need Assistance? Contact Us
If you have any questions, issues, or need help with anything on the platform — we're here for you.
- 🎫 Raise a support ticket directly from the platform
- 📧 Email us at [email protected]
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Participants Not Added to Your Meeting?
If you submitted the form but participants did not join, follow these steps before raising a ticket:
1
Check your meeting is still active — participants can only join while your Zoom meeting is live and accepting new connections.
2
Verify your Zoom settings — go to the
How to Use page
and make sure your meeting is configured exactly as shown. Incorrect settings are the most common reason participants fail to join.
3
Wait a few minutes — large participant additions may take 1–3 minutes to fully process.
4
Take a screenshot as proof — your screenshot must clearly show the current date and time (system clock from taskbar or Zoom timer). Screenshots without a visible timestamp cannot be used for verification.
5
Raise a ticket — attach your screenshot, describe the issue, and we'll respond as soon as possible.
💡 Important: Your screenshot must show the system clock / time. We cannot process refund/retry requests without a visible timestamp.
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Is Your Zoom Meeting Configured Correctly?
Wrong Zoom settings are the #1 reason participants fail to join. Before contacting support, please verify all of the following:
- ✅ Waiting Room is disabled — participants cannot auto-join if Waiting Room is on
- ✅ Meeting passcode is off or you entered the correct one in the form
- ✅ "Allow participants to join anytime" is enabled in your Zoom account settings
- ✅ Your meeting is started — the host must start the meeting first
- ✅ Meeting ID is correct — double-check the ID you entered in the form
Still stuck? We're happy to help.